My Daughter-in-Law was telling me how great Blockbuster (A video store chain) was. Then she worked there one summer. And was … [Read more...]
265 Before
Danny was my secretary. He would type my letters (1970's!). And he'd make a mistake on almost every one. "Danny, do you … [Read more...]
240 Irreplaceable
I'm always looking for someone to promote so I can be free to expand. I call one person and ask her how she is doing. “Excellent. … [Read more...]
236 Part-of-Me
As I launch this new company, I remind my Partners why we will surely succeed. Because we can spot our errors /mistakes and correct them … [Read more...]
232 Justify
Or learn. Those are the two things that can happen when something unwanted occurs. It's not my fault because... means I … [Read more...]
219 Control
Not being in control of something does not mean it’s out of control. It simply means you are not the one doing the … [Read more...]
211 Real Decisions
They asked a bunch of people to decide whether to do something or not. Then divided them into two groups: Those who said "YES do … [Read more...]
209 One Second or One Year
It makes no difference. None at all. If the light is out for one second or one year it makes no difference in the effort … [Read more...]
186 Start, Stop, Continue
This is a really simple one. But very effective! Unless you dismiss it without trying it. Right now in your … [Read more...]
165 Cause & Effects
Picture this: You are in an expensive car headed towards a cliff. Your family is in the car with you. You have priceless documents … [Read more...]
161 Are You Perfect?
Are you perfect? So why does it bother you when someone points that out? If they actually show you a better way to do … [Read more...]
159 Make a Mistake
These people Make Mistakes: Loans officers who never have a bad loan are so very conservative that they exceed the built-in … [Read more...]
158 Anarchy
What if no one is in charge? That's what happens when you destroy an idea someone has without putting forth an idea to take … [Read more...]
154 Issues & Events
We recently changed our warehousing to a brand new start-up fulfillment service. They had a lot of trouble getting it right. That is … [Read more...]
153 All-At-Once
I helped a friend move some furniture. And felt a bit sore the next day. If I move all the furniture I have ever moved over the … [Read more...]
150 Rights
My wife called to ask when I was coming home because she had a particularly good meal planned and didn’t want to overcook it. I … [Read more...]
146 Always Right
Do you know anyone who’s always 100% Perfect, 100% Right, 100% Knowledgeable? Anyone? I didn’t think so. Do you like people who … [Read more...]
145 NO Feedback
See how quickly your eyes skipped over the blank space between the title and this line. There you just did it … [Read more...]
135 Excuses
Everybody needs an excuse to change their mind. To change your mind without one is to somehow be wrong in the first place. And nobody … [Read more...]
127 Not-Me
If you don't admit, accept and address the real cause you won't solve it. Sounds simple. And it is! So why do we constantly repeat the … [Read more...]
123 Ignorance
If I want something and don’t see it and walk on, I am Ignorant. If I want something and do see it and walk on, then I’m … [Read more...]
122 Real!
Nobody wants to get it wrong. Nobody wants to make a mistake. Yet when things go wrong, that’s precisely when they get … [Read more...]
121 Carrot & Stick
No good trainer ‘trains’ using a stick. Not one. Behavior that’s rewarded is repeated. So how do you train yourself? Do you … [Read more...]
118 Right!
Some people walk around with food stains on their clothes. They believe that to admit they spill anything, is a mistake. They believe to … [Read more...]
98 Third Time
You really should relax. Trying to get things right the first time is a recipe for disaster. How do you know it is right? How do you … [Read more...]
93 Heaven & Hell
Eternity is a long time. A bird lands on a granite mountain once every thousand years. By the time it's worn down, it's the first second … [Read more...]
83 Being Wrong
As a consultant I deal with people. In one particular company we gather in their boardroom and start with a verbal report from each … [Read more...]
78 Process
To make Jello (Jelly) you start with some powder which is too dry compared to Jello. Then you take water, which is too, well, … [Read more...]
40 So What!
Many years ago my secretary, Monique, attended my training course. When we came to ‘Parental Programming' she said: "My mother used to … [Read more...]
33 Solving a 5
None of you deliberately create problems ...or do you! Here is the sequence: 1. You have a problem. 2. You have … [Read more...]
21 Interpretation
My best friend and I started many crazy businesses when we were teenagers. However, when ordering a lot of Italian ice cream, make sure you … [Read more...]
in one place. Here they are!